Desk365 MCP by usefulapi MCP Server

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answering

Desk365 MCP by usefulapi is answering right now. Last checked 3 min ago. It exposes 13 tools. Last commit 1 Nov 2026.

Read Desk365 tickets, conversations, contacts, companies, time entries and knowledge articles.

Uptime history 42 hours of history

42 hours agonow

100.0%

Uptime 24h

92 of 92 checks

Tools

read from the server

209 ms

Response time

average over 24h

Stars

last commit 1 Nov 2026

What changed 4

Every tool that appeared, vanished or quietly changed what it asks for. Recorded since 31 October 2026. No other catalogue keeps this.

31 Oct a tool changed version4 times that day

and 3 more, back to 31 October 2026

Nothing serious here today

Today is the operative word: we check Desk365 MCP by usefulapi every 15 minutes and re-read its code on every release. Watch it and you find out the day that stops being true.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 3 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add desk365 --transport http https://desk365.usefulapi.io/mcp

Settings → Connectors → Add custom connector, then paste this address

https://desk365.usefulapi.io/mcp

~/.codex/config.toml

[mcp_servers.desk365]
url = "https://desk365.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "desk365": {
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "servers": {
    "desk365": {
      "type": "http",
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

Available tools 13

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

desk365

desk365_get_company

One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details.

desk365_get_contact

One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details.

desk365_get_kb_article

A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details.

desk365_get_ticket

Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details.

desk365_get_ticket_conversations

The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tickets/conversations.

desk365_get_time_entry

One time entry by id. GET /v3/time_entries/details.

desk365_list_companies

List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies.

desk365_list_contacts

List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts.

desk365_list_kb_articles

The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/.

desk365_list_survey_ratings

Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings.

desk365_list_tickets

List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "--" in a list to match unassigned/empty. Descriptions are left out unless include_description is set. GET /v3/tickets.

desk365_list_time_entries

List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries.

desk365_search_tickets

Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; *text* matches inside words. GET /v3/tickets/search.

Endpoints

URL	Transport	State	Latency	Checked
https://desk365.usefulapi.io/mcp	streamable-http	answering	168 ms	3 min ago

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Desk365 MCP by usefulapi — questions

Answers built from our own checks of this server.

What can Desk365 MCP by usefulapi do?

It exposes 13 tools, read directly from the server on our last check. Among them: desk365_get_company, desk365_get_contact, desk365_get_kb_article, desk365_get_ticket, desk365_get_ticket_conversations, desk365_get_time_entry and 7 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Desk365 MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 92 of 92 checks got a reply (100.0%), average response time 209 ms. The bar chart above shows every period we have measured.

How do I connect Desk365 MCP by usefulapi?

Copy the ready config from this page. We generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each in the form that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Desk365 MCP by usefulapi need an API key?

No. Desk365 MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 13 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Desk365 MCP by usefulapi?

It answers our handshake in 209 ms on average, which is faster than 68% of all working MCP servers we measure. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Desk365 MCP by usefulapi open source?

The code is open source: it is published under the MIT licence, written in JavaScript, 1 stars on GitHub and 1 open issue. The licence covers the code in the repository, not the hosted service at desk365.usefulapi.io, which runs on its operator's own terms.