Deskpro MCP by usefulapi MCP Server

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answering

Deskpro MCP by usefulapi is answering right now. Last checked 8 min ago. It exposes 20 tools. Last commit 10 Oct 2026.

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies.

Uptime history 13 days of history

13 days agonow

100.0%

Uptime 24h

92 of 92 checks

Tools

read from the server

118 ms

Response time

average over 24h

Stars

last commit 10 Oct 2026

What changed 8

Every tool that appeared, vanished or quietly changed what it asks for. Recorded since 30 September 2026. No other catalogue keeps this.

9 Oct a tool changed version4 times that day

8 Oct a tool changed version

1 Oct a tool changed version

30 Sep a tool changed version2 times that day

and 4 more, back to 30 September 2026

Nothing serious here today

Today is the operative word: we check Deskpro MCP by usefulapi every 15 minutes and re-read its code on every release. Watch it and you find out the day that stops being true.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 8 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add deskpro --transport http https://deskpro.usefulapi.io/mcp

~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "deskpro": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

~/.codex/config.toml

[mcp_servers.deskpro]
url = "https://deskpro.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "deskpro": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "mcpServers": {
    "deskpro": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Available tools 20

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

deskpro

deskpro_add_ticket_message

Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent. Deskpro: POST /api/v2/tickets/{id}/messages.

deskpro_create_organization

Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations.

deskpro_create_ticket

Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket. Deskpro: POST /api/v2/tickets.

deskpro_get_article

Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}.

deskpro_get_me

Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET /api/v2/me.

deskpro_get_organization

Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.

deskpro_get_person

Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}.

deskpro_get_ticket

Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into. Deskpro: GET /api/v2/tickets/{id}.

deskpro_list_agents

List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents.

deskpro_list_articles

List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles.

deskpro_list_departments

List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments.

deskpro_list_organization_tickets

List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.

deskpro_list_organizations

List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations.

deskpro_list_people

List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people.

deskpro_list_person_tickets

List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets.

deskpro_list_ticket_messages

List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/messages.

deskpro_list_ticket_statuses

List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.

deskpro_list_tickets

List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta. Deskpro: GET /api/v2/tickets.

deskpro_search

Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search.

deskpro_update_ticket

Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status. Deskpro: PUT /api/v2/tickets/{id}.

Endpoints

URL	Transport	State	Latency	Checked
https://deskpro.usefulapi.io/mcp	streamable-http	answering	95 ms	8 min ago

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Deskpro MCP by usefulapi — questions

Answers built from our own checks of this server.

What can Deskpro MCP by usefulapi do?

It exposes 20 tools, read directly from the server on our last check. Among them: deskpro_add_ticket_message, deskpro_create_organization, deskpro_create_ticket, deskpro_get_article, deskpro_get_me, deskpro_get_organization and 14 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Deskpro MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 92 of 92 checks got a reply (100.0%), average response time 118 ms. The bar chart above shows every period we have measured.

How do I connect Deskpro MCP by usefulapi?

Copy the ready config from this page — we generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each with the file path that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Deskpro MCP by usefulapi need an API key?

No. Deskpro MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 20 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Deskpro MCP by usefulapi?

It answers our handshake in 118 ms on average, which is faster than 79% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Deskpro MCP by usefulapi open source?

Yes — it is published under the MIT licence, written in JavaScript, 0 stars on GitHub and 1 open issue. The source link is on this page, so you can read exactly what it does with your data before you connect it.