Vision Helpdesk MCP by usefulapi MCP Server

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answering

Vision Helpdesk MCP by usefulapi is answering right now. Last checked moments ago. It exposes 19 tools. Last commit 1 Nov 2026.

Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs.

Uptime history 65 hours of history

65 hours agonow

100.0%

Uptime 24h

92 of 92 checks

Tools

read from the server

184 ms

Response time

average over 24h

Stars

last commit 1 Nov 2026

What changed 6

Every tool that appeared, vanished or quietly changed what it asks for. Recorded since 30 October 2026. No other catalogue keeps this.

31 Oct a tool changed version4 times that day

30 Oct a tool changed version2 times that day

and 4 more, back to 30 October 2026

Nothing serious here today

Today is the operative word: we check Vision Helpdesk MCP by usefulapi every 15 minutes and re-read its code on every release. Watch it and you find out the day that stops being true.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 0 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add vision-helpdesk --transport http https://vision-helpdesk.usefulapi.io/mcp

Settings → Connectors → Add custom connector, then paste this address

https://vision-helpdesk.usefulapi.io/mcp

~/.codex/config.toml

[mcp_servers.vision-helpdesk]
url = "https://vision-helpdesk.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "vision-helpdesk": {
      "url": "https://vision-helpdesk.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "servers": {
    "vision-helpdesk": {
      "type": "http",
      "url": "https://vision-helpdesk.usefulapi.io/mcp"
    }
  }
}

Available tools 19

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

vision

vision_add_client_note

WRITE: confirm:true required. add an internal note to a client record. ticket / add_note with notetype 1.

vision_add_ticket_note

WRITE: confirm:true required. add an internal note to a ticket (not shown to the client). ticket / add_note with notetype 0.

vision_add_ticket_tag

WRITE: confirm:true required. add a tag (by title) to a ticket. ticket / add_live_tag.

vision_assign_ticket_staff

WRITE: confirm:true required. add a staff member as an owner of a ticket, or remove one. ticket / update_properties with action staff.

vision_create_ticket

WRITE: confirm:true required. open a new ticket for a client, given by client id or email. By default no email and no autoresponder is sent; a normal ticket's first post is created on behalf of the client and shown to the client. Internal tickets are staff-only and cannot have client recipients or email enabled. Look up the department, status, priority and type ids first (vision_list_statuses, vision_list_priorities, vision_list_ticket_types). ticket / open_new_ticket.

vision_get_client_summary

A client's summary: notes and ticket counts. client / get_summary.

vision_get_dashboard_counts

The ticket counts of the staff dashboard (quick view): for example new, open, overdue and assigned tickets. ticket / quick_view.

vision_get_ticket

One ticket with its fields (status, owner, priority, department...) and its posts (the conversation). ticket / ticket_details.

vision_list_clients

List clients (customers), with at most ONE filter: a client id, a first name (exact), or a parent client id (lists that client's contacts). client / get_clients.

vision_list_priorities

The ticket priorities of a department (ids and names). ticket / get_priority.

vision_list_statuses

The ticket statuses of a department (ids and names), for filters and status changes. ticket / get_status.

vision_list_ticket_types

The ticket types of a department (ids and names). ticket / get_ticket_type.

vision_list_tickets

List tickets, with at most ONE filter: a ticket id, a status id, a department id or a folder (inbox, new, overdue, assigned, trash, spam, draft). Without a filter it lists the tickets the API user can see. Status ids come from vision_list_statuses. ticket / get_tickets.

vision_list_tickets_by_label

Tickets that carry a label, by label id. ticket / search_label_tickets.

vision_list_tickets_by_tag

Tickets that carry a tag, by tag id. ticket / tag_search.

vision_reply_to_ticket

WRITE: confirm:true required. add a staff reply to a ticket. Say explicitly whether the client can see it (visible_to_client) and whether it is emailed to the client (send_email, default false). ticket / reply_ticket.

vision_search_clients

Search clients by name or email text. client / list_clients.

vision_search_tickets

Find tickets by an EXACT ticket reference (the ticket hash such as VHD-218) or an EXACT subject. Give one of them. ticket / get_tickets with a filter on ticket_hash or subject.

vision_update_ticket_property

WRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses and the like). Changing the department can change which statuses and priorities apply. ticket / update_properties.

Endpoints

URL	Transport	State	Latency	Checked
https://vision-helpdesk.usefulapi.io/mcp	streamable-http	answering	166 ms	0 min ago

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Vision Helpdesk MCP by usefulapi — questions

Answers built from our own checks of this server.

What can Vision Helpdesk MCP by usefulapi do?

It exposes 19 tools, read directly from the server on our last check. Among them: vision_add_client_note, vision_add_ticket_note, vision_add_ticket_tag, vision_assign_ticket_staff, vision_create_ticket, vision_get_client_summary and 13 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Vision Helpdesk MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 92 of 92 checks got a reply (100.0%), average response time 184 ms. The bar chart above shows every period we have measured.

How do I connect Vision Helpdesk MCP by usefulapi?

Copy the ready config from this page. We generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each in the form that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Vision Helpdesk MCP by usefulapi need an API key?

No. Vision Helpdesk MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 19 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Vision Helpdesk MCP by usefulapi?

It answers our handshake in 184 ms on average, which is faster than 75% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Vision Helpdesk MCP by usefulapi open source?

The code is open source: it is published under the MIT licence, written in JavaScript, 1 stars on GitHub and 1 open issue. The licence covers the code in the repository, not the hosted service at vision-helpdesk.usefulapi.io, which runs on its operator's own terms.