Freshdesk MCP Server

by usefulapi Your server? Claim it

answering

Freshdesk is answering right now. Last checked 11 min ago. It exposes 19 tools. Last commit 1 Sep 2026.

Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.

Uptime history 47 days of history · worst day 23%

47 days agonow

100.0%

Uptime 24h

91 of 91 checks

Tools

read from the server

155 ms

Response time

average over 24h

Stars

last commit 1 Sep 2026

Nothing serious here today

Today is the operative word: we check Freshdesk every 15 minutes and re-read its code on every release. Watch it and you find out the day that stops being true.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 11 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add freshdesk --transport http https://freshdesk.usefulapi.io/mcp

~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

~/.codex/config.toml

[mcp_servers.freshdesk]
url = "https://freshdesk.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

Available tools 19

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

freshdesk

freshdesk_add_note

Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.

freshdesk_create_company

Create a company. `name` is required. Freshdesk REST: POST /companies.

freshdesk_create_contact

Create a contact. `name` is required. Freshdesk REST: POST /contacts.

freshdesk_create_ticket

Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets.

freshdesk_get_agent

Get a single agent by id. Freshdesk REST: GET /agents/{id}.

freshdesk_get_company

Get a single company by id. Freshdesk REST: GET /companies/{id}.

freshdesk_get_contact

Get a single contact by id. Freshdesk REST: GET /contacts/{id}.

freshdesk_get_ticket

Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.

freshdesk_list_agents

List/filter agents. Freshdesk REST: GET /agents.

freshdesk_list_companies

List companies. Freshdesk REST: GET /companies.

freshdesk_list_contacts

List/filter contacts. Freshdesk REST: GET /contacts.

freshdesk_list_groups

List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.

freshdesk_list_ticket_conversations

List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.

freshdesk_list_tickets

List/filter tickets (max page 300). Freshdesk REST: GET /tickets.

freshdesk_reply_ticket

Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.

freshdesk_search_contacts

Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'[email protected]'`, `company_id:123`. Freshdesk REST: GET /search/contacts.

freshdesk_search_tickets

Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.

freshdesk_update_contact

Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.

freshdesk_update_ticket

Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.

Endpoints

URL	Transport	State	Latency	Checked
https://freshdesk.usefulapi.io/mcp	streamable-http	answering	229 ms	11 min ago

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Freshdesk — questions

Answers built from our own checks of this server.

What can Freshdesk do?

It exposes 19 tools, read directly from the server on our last check. Among them: freshdesk_add_note, freshdesk_create_company, freshdesk_create_contact, freshdesk_create_ticket, freshdesk_get_agent, freshdesk_get_company and 13 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Freshdesk working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 91 of 91 checks got a reply (100.0%), average response time 155 ms. The bar chart above shows every period we have measured.

How do I connect Freshdesk?

Copy the ready config from this page — we generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each with the file path that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Freshdesk need an API key?

No. Freshdesk completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 19 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Freshdesk?

It answers our handshake in 155 ms on average, which is faster than 75% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Freshdesk open source?

Yes — it is published under the MIT licence, written in JavaScript and 0 stars on GitHub. The source link is on this page, so you can read exactly what it does with your data before you connect it.