Freshdesk MCP by usefulapi MCP Server

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answering

Freshdesk MCP by usefulapi is answering right now. Last checked 9 min ago. It exposes 19 tools. Last commit 2 Nov 2026.

Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.

Uptime history 91 days of history · worst day 23%

91 days agonow

100.0%

Uptime 24h

91 of 91 checks

Tools

read from the server

148 ms

Response time

average over 24h

Stars

last commit 2 Nov 2026

What changed 53

Every tool that appeared, vanished or quietly changed what it asks for. Recorded since 30 September 2026. No other catalogue keeps this.

2 Nov a tool changed version

31 Oct a tool changed version4 times that day

30 Oct a tool changed version2 times that day

29 Oct a tool changed version2 times that day

28 Oct a tool changed version

27 Oct a tool changed version

25 Oct a tool changed version4 times that day

24 Oct a tool changed version3 times that day

23 Oct a tool changed version

22 Oct a tool changed version

and 43 more, back to 30 September 2026

What the code does

We read the source, 22 h ago · tools taken from the live server · rules 995398eba69f

Capabilities

What this server is able to do. For an MCP server this is often the job itself — a terminal server runs commands because that is what it is for. Listed so you know what you are plugging in, not as an accusation.

Page executes code built at runtime portal/index.html:231

        results.innerHTML = order.map(function (g) {

Is this your server and something here is wrong? Tell us — corrections are free and do not require a plan.

This code can reach further than it looks

We found places where it runs commands, builds paths or queries from values it is given. None of that is a flaw by itself — it becomes one when the code changes, and code changes quietly between releases. We re-read it on every one.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 9 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add freshdesk --transport http https://freshdesk.usefulapi.io/mcp

Settings → Connectors → Add custom connector, then paste this address

https://freshdesk.usefulapi.io/mcp

~/.codex/config.toml

[mcp_servers.freshdesk]
url = "https://freshdesk.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "servers": {
    "freshdesk": {
      "type": "http",
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

Available tools 19

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

freshdesk

freshdesk_add_note

Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.

freshdesk_create_company

Create a company. `name` is required. Freshdesk REST: POST /companies.

freshdesk_create_contact

Create a contact. `name` is required. Freshdesk REST: POST /contacts.

freshdesk_create_ticket

Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets.

freshdesk_get_agent

Get a single agent by id. Freshdesk REST: GET /agents/{id}.

freshdesk_get_company

Get a single company by id. Freshdesk REST: GET /companies/{id}.

freshdesk_get_contact

Get a single contact by id. Freshdesk REST: GET /contacts/{id}.

freshdesk_get_ticket

Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.

freshdesk_list_agents

List/filter agents. Freshdesk REST: GET /agents.

freshdesk_list_companies

List companies. Freshdesk REST: GET /companies.

freshdesk_list_contacts

List/filter contacts. Freshdesk REST: GET /contacts.

freshdesk_list_groups

List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.

freshdesk_list_ticket_conversations

List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.

freshdesk_list_tickets

List/filter tickets (max page 300). Freshdesk REST: GET /tickets.

freshdesk_reply_ticket

Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.

freshdesk_search_contacts

Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'[email protected]'`, `company_id:123`. Freshdesk REST: GET /search/contacts.

freshdesk_search_tickets

Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.

freshdesk_update_contact

Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.

freshdesk_update_ticket

Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.

Endpoints

URL	Transport	State	Latency	Checked
https://freshdesk.usefulapi.io/mcp	streamable-http	answering	124 ms	9 min ago

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Freshdesk MCP by usefulapi — questions

Answers built from our own checks of this server.

What can Freshdesk MCP by usefulapi do?

It exposes 19 tools, read directly from the server on our last check. Among them: freshdesk_add_note, freshdesk_create_company, freshdesk_create_contact, freshdesk_create_ticket, freshdesk_get_agent, freshdesk_get_company and 13 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Freshdesk MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 91 of 91 checks got a reply (100.0%), average response time 148 ms. The bar chart above shows every period we have measured.

How do I connect Freshdesk MCP by usefulapi?

Copy the ready config from this page. We generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each in the form that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Freshdesk MCP by usefulapi need an API key?

No. Freshdesk MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 19 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Freshdesk MCP by usefulapi?

It answers our handshake in 148 ms on average, which is faster than 84% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Freshdesk MCP by usefulapi open source?

The code is open source: it is published under the MIT licence, written in JavaScript, 1 stars on GitHub and 1 open issue. The licence covers the code in the repository, not the hosted service at freshdesk.usefulapi.io, which runs on its operator's own terms.