Zendesk MCP by usefulapi MCP Server

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answering

Zendesk MCP by usefulapi is answering right now. Last checked 12 min ago. It exposes 19 tools. Last commit 8 Nov 2026.

Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.

Uptime history 91 days of history · worst day 48%

91 days agonow

100.0%

Uptime 24h

91 of 91 checks

Tools

read from the server

158 ms

Response time

average over 24h

Stars

last commit 8 Nov 2026

What changed 62

Every tool that appeared, vanished or quietly changed what it asks for. Recorded since 30 September 2026. No other catalogue keeps this.

7 Nov a tool changed version3 times that day

6 Nov a tool changed version3 times that day

5 Nov a tool changed version2 times that day

3 Nov a tool changed version3 times that day

2 Nov a tool changed version

31 Oct a tool changed version4 times that day

30 Oct a tool changed version2 times that day

29 Oct a tool changed version2 times that day

28 Oct a tool changed version2 times that day

27 Oct a tool changed version

and 52 more, back to 30 September 2026

What the code does

We read the source, 16 h ago · tools taken from the live server · rules 995398eba69f

Capabilities

What this server is able to do. For an MCP server this is often the job itself — a terminal server runs commands because that is what it is for. Listed so you know what you are plugging in, not as an accusation.

Page executes code built at runtime portal/index.html:231

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Is this your server and something here is wrong? Tell us — corrections are free and do not require a plan.

This code can reach further than it looks

We found places where it runs commands, builds paths or queries from values it is given. None of that is a flaw by itself — it becomes one when the code changes, and code changes quietly between releases. We re-read it on every one.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 12 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add zendesk --transport http https://zendesk.usefulapi.io/mcp

Settings → Connectors → Add custom connector, then paste this address

https://zendesk.usefulapi.io/mcp

~/.codex/config.toml

[mcp_servers.zendesk]
url = "https://zendesk.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "zendesk": {
      "url": "https://zendesk.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "servers": {
    "zendesk": {
      "type": "http",
      "url": "https://zendesk.usefulapi.io/mcp"
    }
  }
}

Available tools 19

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

zendesk

zendesk_add_ticket_comment

MUTATING: add a comment to a ticket. `public` defaults to true (a reply visible to the requester); set it false for an internal agent note. Convenience over PUT /tickets/{id}.json.

zendesk_create_ticket

MUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST /tickets.json.

zendesk_current_user

Return the currently authenticated user — a quick way to verify credentials and subdomain. Zendesk REST: GET /users/me.json.

zendesk_execute_view

Run a saved view by id and return the matching tickets. Zendesk REST: GET /views/{id}/execute.json.

zendesk_get_organization

Fetch a single organization by id. Zendesk REST: GET /organizations/{id}.json.

zendesk_get_ticket

Fetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.

zendesk_get_ticket_metrics

Fetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.

zendesk_get_user

Fetch a single user by id. Zendesk REST: GET /users/{id}.json.

zendesk_list_groups

List agent groups. Zendesk REST: GET /groups.json.

zendesk_list_macros

List macros (reusable sets of ticket actions/replies agents apply). Zendesk REST: GET /macros.json.

zendesk_list_organizations

List organizations (offset pagination). Zendesk REST: GET /organizations.json.

zendesk_list_satisfaction_ratings

List customer satisfaction (CSAT) ratings, optionally filtered by score. Zendesk REST: GET /satisfaction_ratings.json.

zendesk_list_ticket_comments

List the comments (public replies and internal notes) on a ticket, oldest first. Zendesk REST: GET /tickets/{id}/comments.json.

zendesk_list_ticket_fields

List all standard and custom ticket fields — useful for discovering field ids/values before creating or updating tickets. Zendesk REST: GET /ticket_fields.json.

zendesk_list_tickets

List recent tickets (offset pagination). Zendesk REST: GET /tickets.json.

zendesk_list_views

List saved ticket views (curated ticket lists). Use zendesk_execute_view to run one. Zendesk REST: GET /views.json.

zendesk_search

Unified search across tickets, users, organizations and groups using Zendesk search syntax. Examples: `type:ticket status:open`, `type:user email:[email protected]`, `type:organization name:acme`. Zendesk REST: GET /search.json.

zendesk_search_users

Find users by name, email, phone, or other attributes. Zendesk REST: GET /users/search.json.

zendesk_update_ticket

MUTATING: update an existing ticket. Provide the ticket `id` plus at least one field to change (status, priority, assignee_id, group_id, type, tags, or a comment). Zendesk REST: PUT /tickets/{id}.json.

Endpoints

URL	Transport	State	Latency	Checked
https://zendesk.usefulapi.io/mcp	streamable-http	answering	168 ms	12 min ago

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Zendesk MCP by usefulapi — questions

Answers built from our own checks of this server.

What can Zendesk MCP by usefulapi do?

It exposes 19 tools, read directly from the server on our last check. Among them: zendesk_add_ticket_comment, zendesk_create_ticket, zendesk_current_user, zendesk_execute_view, zendesk_get_organization, zendesk_get_ticket and 13 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Zendesk MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 91 of 91 checks got a reply (100.0%), average response time 158 ms. The bar chart above shows every period we have measured.

How do I connect Zendesk MCP by usefulapi?

Copy the ready config from this page. We generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each in the form that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Zendesk MCP by usefulapi need an API key?

No. Zendesk MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 19 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Zendesk MCP by usefulapi?

It answers our handshake in 158 ms on average, which is faster than 80% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Zendesk MCP by usefulapi open source?

The code is open source: it is published under the MIT licence, written in JavaScript, 1 stars on GitHub and 1 open issue. The licence covers the code in the repository, not the hosted service at zendesk.usefulapi.io, which runs on its operator's own terms.