Jitbit Helpdesk MCP Server

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Jitbit Helpdesk is listed as active in the registry but did not answer our last check. 41 installs a week from npm. Last commit 29 Apr 2026.

MCP server for Jitbit Helpdesk: search, list, read, and reply to support tickets from AI assistants.

Installs per day peak 27 · avg 9 · -26% w/w

a month agotoday

Uptime history 51 days of history · worst day 0%

51 days agonow

0.0%

Uptime 24h

0 of 92 checks

—

Tools

hidden behind auth

1 ms

Response time

average over 24h

Installs / week

npm and PyPI

Jitbit Helpdesk does not always answer

Over the last week it answered 0.0% of our checks. We check every 15 minutes, so you hear about the next outage within the hour — not from your users.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 2 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add jitbit-helpdesk --transport http https://{helpdesk_host}/api/mcp

~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "url": "https://{helpdesk_host}/api/mcp"
    }
  }
}

~/.codex/config.toml

[mcp_servers.jitbit-helpdesk]
url = "https://{helpdesk_host}/api/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "url": "https://{helpdesk_host}/api/mcp"
    }
  }
}

.vscode/mcp.json

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "url": "https://{helpdesk_host}/api/mcp"
    }
  }
}

This one needs environment variables set before it will start: JITBIT_URL (Base URL of your Jitbit Helpdesk instance), JITBIT_TOKEN (API token from your Jitbit user profile). The author declared them in the registry entry; get the values from the project itself.

Endpoints

URL	Transport	State	Latency	Checked
https://{helpdesk_host}/api/mcp	streamable-http	answering	1 ms	2 min ago

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Jitbit Helpdesk — questions

Answers built from our own checks of this server.

Is Jitbit Helpdesk working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 0 of 92 checks got a reply (0.0%), average response time 1 ms. The bar chart above shows every period we have measured.

The registry lists Jitbit Helpdesk as active — why does it not respond?

The official MCP registry stores what the author submitted; it does not verify that the server still runs. We check the endpoint ourselves, and this one does not answer. Catalogues that copy the registry without checking will show it as working.

How do I connect Jitbit Helpdesk?

Copy the ready config from this page — we generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each with the file path that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Jitbit Helpdesk need an API key?

No. Jitbit Helpdesk completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. This is what we observed, not what the docs claim.

How many people use Jitbit Helpdesk?

The npm package jitbit-helpdesk-mcp was installed 41 times in the last week. Week over week that is -26%. We show installs rather than GitHub stars on purpose: a star is a bookmark, an install is someone actually running it.

Is Jitbit Helpdesk open source?

Yes — it is published under the MIT licence, written in JavaScript and 3 stars on GitHub. The source link is on this page, so you can read exactly what it does with your data before you connect it.