User Research Agent Skill
User research methods, customer insight gathering, and problem validation for product discovery.
Install
one command, takes just this skill from the repositorynpx skills add https://github.com/nicepkg/ai-workflow --skill user-researchThe instruction itself
18 sections, as written by the authorUser Research Skill
Conduct effective user research to understand customer needs, behaviors, and pain points. Master interview techniques and insight synthesis.
Research Methods
Method Selection Guide
| Method | When | Sample | Duration |
|--------|------|--------|----------|
| Interviews | Deep understanding | 15-25 | 45-60 min |
| Surveys | Quantitative validation | 100+ | 5-10 min |
| Usability | UX issues | 5-8 | 30-60 min |
| Observation | Real behavior | 3-5 | 2-4 hours |
| Analytics | Scale patterns | All users | Ongoing |
Qualitative Research
Interview Structure
OPENING (5 min):
- Intro & rapport
- Permission to record
- Context setting
CONTEXT (10 min):
- Role and responsibilities
- Day-to-day workflow
- Tools used
DEEP DIVE (20 min):
- "Walk me through [process]..."
- "Tell me about last time [problem]..."
- "What frustrates you most?"
IMPACT (10 min):
- "What happens when [problem]?"
- "How much time/money does it cost?"
FUTURE (10 min):
- "What would ideal look like?"
- "What would you pay for [solution]?"
CLOSING (5 min):
- "Anything else?"
- "Can I follow up?"
Interview Best Practices
- Listen 70%, talk 30%
- Ask "Why?" 5 times
- Avoid leading questions
- Use silence effectively
- Capture quotes verbatim
Quantitative Research
Survey Design
Question Types:
- Rating scale (1-5, 1-10)
- Multiple choice
- Open-ended (limit 1-2)
- Ranking
NPS Question:
"How likely are you to recommend [product] to a friend? (0-10)"
Sample Size Calculator
For 95% confidence, 5% margin:
- Population 100 → Sample 80
- Population 500 → Sample 217
- Population 1000 → Sample 278
- Population 10000 → Sample 370
Synthesis
Affinity Mapping
- Write each insight on sticky note
- Group similar insights
- Name each group (theme)
- Rank by frequency/impact
- Extract top 5-10 themes
Persona Template
NAME: [Descriptive name]
ROLE: [Job title, company type]
QUOTE: "[Real quote from research]"
GOALS:
- [Goal 1]
- [Goal 2]
FRUSTRATIONS:
- [Pain 1]
- [Pain 2]
BEHAVIORS:
- [How they work]
- [Tools they use]
NEEDS:
- [Need 1]
- [Need 2]
Journey Map
| Stage | Actions | Emotions | Pain Points | Opportunities |
|-------|---------|----------|-------------|---------------|
| Aware | Search | Curious | Hard to find | SEO, content |
| Consider | Compare | Confused | Too many options | Comparison |
| Purchase | Buy | Anxious | Complex checkout | Simplify |
| Use | Onboard | Overwhelmed | Steep learning | Better UX |
Troubleshooting
Yaygın Hatalar & Çözümler
| Hata | Olası Sebep | Çözüm |
|------|-------------|-------|
| Low response | Wrong incentive | $50-100 gift card |
| Surface insights | Leading questions | "Why?" 5x |
| Conflicting data | Mixed segments | Segment analysis |
| No show | Scheduling issues | Calendar hold, reminder |
Debug Checklist
[ ] Research plan documented mi?
[ ] Sample size sufficient mi?
[ ] Questions non-leading mi?
[ ] Recording consent alındı mı?
[ ] Synthesis done within 24h mi?
[ ] Insights actionable mi?
Recovery Procedures
- Low Participation → Increase incentive, new channels
- Conflicting Data → Segment by user type
- Shallow Insights → Follow-up interviews
Learning Outcomes
- Plan effective research studies
- Conduct insightful interviews
- Design valid surveys
- Synthesize research data
- Present actionable insights
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How to use it
Take nicepkg/user-research from the repository into ~/.claude/skills for personal
use, or into .claude/skills inside a project.
The agent identifies a skill by the name field in its header. Two skills with the
same name cannot sit side by side — one of them will be ignored.