02 Brief Chien Dich

Brief Chien Dich

Thu thap thong tin

Hoi user toi da 4 cau truoc khi bat dau:

• Chien dich gi? Ra mat san pham / Seasonal (Tet, 8/3) / Brand awareness / Clearance sale / Re-launch?
• Muc tieu chinh? Tang doanh thu [so tien] / Tang follower [so luong] / Thu lead [so luong] / Brand awareness [reach muc tieu]?
• Ngan sach va thoi gian? Tong ngan sach, thoi gian chien dich (bao nhieu tuan), ngay bat dau.
• Da co gi san? Asset thuong hieu (logo, brand guide)? Testimonial/UGC? Data khach hang cu? Landing page?

Khi dùng skill / repo khác

| Tình huống | Use |

|------------|-----|

| Single TVC 1-page brief (1 clip, 1 channel mix) | opa-prd --mode=creative (OPA KIT) — 10-section lightweight |

| Full campaign brief (multi-creative, multi-channel, 14-21 ngày) | 02-brief-chien-dich (this skill) |

| Content calendar dài hạn (3-6 tháng) | 01-lich-noi-dung |

| Ad copy actual text production | 05-copy-quang-cao |

| Workflow chain 7 skills launch campaign | campaign-launch workflow (workflows/vi/) |

> Note: opa-prd ở OPA KIT focus 1-page brief lightweight cho fast handoff sang AI agents (Seedance, Kling, Claude). Skill này (02-brief-chien-dich) focus full campaign với multiple touch points.

Phan 1 — Context (Boi canh)

1.1 Tong quan

| Hang muc | Noi dung |

|----------|----------|

| Ten chien dich | [ten chien dich] |

| Loai | Launch / Seasonal / Awareness / Sales / Re-launch |

| Thuong hieu | [ten thuong hieu] |

| San pham / Dich vu | [mo ta ngan] |

| Ly do chay chien dich | [tai sao chay luc nay? trigger la gi?] |

1.2 Tinh hinh thi truong

| Yeu to | Mo ta |

|--------|-------|

| Xu huong nganh | [xu huong hien tai] |

| Hanh vi khach hang mua nay | [thay doi gi?] |

| Doi thu dang lam gi | [hoat dong noi bat cua doi thu] |

| Co hoi khai thac | [khe thi truong] |

1.3 Bai hoc tu chien dich truoc

| Chien dich truoc | Ket qua | Bai hoc |

|------------------|---------|---------|

| [ten chien dich] | [KPI dat / khong dat] | [dieu gi hieu qua / khong hieu qua] |

Phan 2 — Objectives (Muc tieu)

2.1 Muc tieu SMART

| Loai | Muc tieu | Do bang gi | Deadline |

|------|----------|-----------|----------|

| Business | [VD: Doanh thu 500 trieu trong 4 tuan] | Doanh so, GMV | [ngay] |

| Marketing | [VD: 5,000 tin nhan, CPMess <30K] | So mess, CPMess, ROAS | [ngay] |

| Brand | [VD: Reach 2 trieu, tang 3K follower] | Reach, follower, mention | [ngay] |

2.2 KPI chi tiet

| KPI | Muc tieu | Benchmark nganh | Gap |

|-----|----------|-----------------|-----|

| CPMess | [so] | [benchmark tu references/benchmarks-vietnam.md] | |

| ROAS | [so]x | >3x | |

| CPL | [so] | [benchmark] | |

| Reach | [so] | | |

| Engagement rate | [so]% | | |

| So don hang | [so] | | |

Phan 3 — Target Audience (Doi tuong muc tieu)

3.1 Chan dung khach hang

| Thuoc tinh | Primary | Secondary |

|-----------|---------|-----------|

| Do tuoi | [khoang tuoi] | [khoang tuoi] |

| Gioi tinh | [nam/nu/tat ca] | |

| Khu vuc | [tinh/thanh] | |

| Thu nhap | [khoang] | |

| Nghe nghiep | [nghe] | |

| Noi dau chinh | [van de lon nhat] | |

| Mong muon | [dieu ho muon] | |

| Rao can | [ly do chua mua] | |

| Kenh ho dung | [TikTok/FB/Zalo/IG] | |

| Ai anh huong ho | [nguoi/kenh tin tuong] | |

3.2 Insight khach hang

> Goi skill 09-insight-khach-hang de khai thac sau.

Insight chinh: [phat bieu insight]

3.3 Insight Validation Checklist

Kiem tra xem insight co that su la insight hay chi la observation:

| Tieu chi | Dat | Khong dat |

|----------|-----|-----------|

| Specific — Cu the cho nhom khach nay, khong chung chung? | [ ] | [ ] |

| Hidden — Khach hang khong tu noi ra, phai khai thac? | [ ] | [ ] |

| Actionable — Co the bien thanh thong diep/creative? | [ ] | [ ] |

| Emotional — Cham vao cam xuc, khong chi ly tri? | [ ] | [ ] |

| True — Dua tren du lieu/quan sat thuc, khong phai gia dinh? | [ ] | [ ] |

Quy tac: Phai dat it nhat 4/5 tieu chi. Neu khong → do la observation, chua phai insight. Tim lai.

Phan biet:

• Observation: "Phu nu 25–35 quan tam cham soc da" → ai cung biet, khong co gi moi
• Insight: "Ho mua serum khong phai vi da dep hon — ma vi cam giac dang tu thuong minh sau 1 ngay met moi" → cham cam xuc, co the lam creative

Phan 4 — Core Message (Thong diep cot loi)

4.1 Message Framework

| Tang | Thong diep | Dung cho |

|------|-----------|----------|

| Tagline | [5–8 tu, de nho] | Moi noi — nhat quan xuyen suot |

| Key message | [1–2 cau, giai thich gia tri] | Website, landing page, ads chinh |

| Supporting message #1 | [bang chung/tinh nang ho tro] | Content giao duc |

| Supporting message #2 | [bang chung/tinh nang ho tro] | Content thuyet phuc |

| Supporting message #3 | [bang chung/tinh nang ho tro] | Content chot don |

4.2 Tone of Voice

| Thuoc tinh | La | Khong phai |

|-----------|-----|-----------|

| Giong dieu | [VD: than thien, chuyen gia] | [VD: kho khan, xa cach] |

| Ngon ngu | [VD: don gian, doi thuong] | [VD: hoc thuat, chuyen nganh] |

| Cam xuc | [VD: tu tin, an tam] | [VD: lo lang, ap luc] |

Phan 5 — Creative Direction (Dinh huong sang tao)

5.1 Creative Territory

| Hang muc | Chi tiet |

|----------|----------|

| Visual mood | [VD: am ap, tu nhien, dang tin — khong bong bay, fake] |

| Color palette | [mau chinh + mau phu] |

| Typography | [font heading + body] |

| Photography style | [VD: lifestyle that, khong stock photo] |

| Video style | [VD: talking head + b-roll, UGC style, cinematic] |

| Do's | [lam gi — VD: dung anh khach that, quay vertical] |

| Don'ts | [khong lam gi — VD: khong dung nhac buon, khong font nhieu mau] |

5.2 Key Visual

| Yeu to | Mo ta |

|--------|-------|

| Hero image/video | [mo ta visual chinh] |

| Thumbnail style | [mo ta] |

| Text overlay | [co/khong, style] |

| Logo placement | [vi tri, kich thuoc] |

5.3 Creative brief theo kenh

| Kenh | Dinh dang | Kich thuoc | Thoi luong | So luong creative |

|------|-----------|-----------|------------|-------------------|

| TikTok | Video dung | 9:16 (1080x1920) | 15–60s | [so] |

| Facebook (feed) | Video + anh | 1:1, 4:5 | 15–30s | [so] |

| Instagram (Reels) | Video dung | 9:16 | 15–30s | [so] |

| Instagram (feed) | Carousel | 1:1 (1080x1080) | 5–7 slide | [so] |

| Zalo OA | Banner + text | 600x315 | -- | [so] |

| Email | Banner + body | 600px width | -- | [so] |

| Landing page | Hero + sections | Responsive | -- | 1 |

Phan 6 — Channel System (He thong kenh)

6.1 Kenh su dung

> Tham khao references/channel-system.md

| Kenh | Vai tro | Ngay bat dau | Ngan sach | KPI |

|------|---------|-------------|-----------|-----|

| TikTok (organic) | Reach + awareness | [ngay] | [production cost] | View, follower |

| TikTok (ads) | Mess + conversion | [ngay] | [so tien] | CPMess, ROAS |

| Facebook (ads) | Retarget + conversion | [ngay] | [so tien] | CPMess, ROAS |

| UGC Network | Social proof | [ngay] | [thu lao] | View, trust |

| Zalo OA | Nurture | [ngay] | -- | Read rate |

| Email | Nurture + offer | [ngay] | -- | Open rate |

| Landing page | Conversion | [ngay] | [thiet ke] | Conv rate |

6.2 Paid Media Plan

| Kenh | Muc tieu | Audience | Ngan sach/ngay | Creative | Thoi gian |

|------|----------|----------|---------------|----------|-----------|

| Meta — Awareness | Reach | Broad, LAL 1–3% | [so tien] | Video 15s hook | [tuan] |

| Meta — Conversion | Mess/Lead | Retarget + Interest | [so tien] | Video + carousel | [tuan] |

| TikTok — Reach | View + Mess | Broad | [so tien] | UGC style video | [tuan] |

Phan 7 — Timeline & Phases

7.1 Phan bo ngan sach theo phase

| Phase | Thoi gian | % Ngan sach | Muc dich | Kenh chinh |

|-------|----------|-------------|----------|------------|

| Teasing | Tuan 1 (truoc launch) | 15% | Tao to mo, build anticipation | Organic TikTok/FB, Email teaser |

| Bung nhe (Soft launch) | Tuan 2 | 20% | Test creative, thu data | Paid ads ngan sach nho, UGC |

| Bung manh (Full launch) | Tuan 3–4 | 40% | Scale winning creative, chot don | Paid ads toan luc, retarget |

| Duy tri (Sustain) | Tuan 5+ | 25% | Re-engage, retarget, thu hep | Retarget, email, Zalo nurture |

7.2 Chi tiet timeline

| Ngay | Hang muc | Chi tiet | Nguoi chiu TN | Trang thai |

|------|----------|----------|--------------|------------|

| [D-14] | Creative production | San xuat video + anh | [ten] | |

| [D-7] | UGC brief gui | Brief cho UGC creators | [ten] | |

| [D-5] | Landing page live | Setup + test toan bo | [ten] | |

| [D-3] | Teasing bat dau | Organic post + story | [ten] | |

| [D-Day] | Launch chinh thuc | Ads live, blast email, broadcast | [ten] | |

| [D+3] | Review data dau | Check CPMess, CTR, creative nao tot | [ten] | |

| [D+7] | Toi uu vong 1 | Cut creative kem, scale creative tot | [ten] | |

| [D+14] | Review giua chien dich | So sanh vs KPI, dieu chinh | [ten] | |

| [D+21] | Retarget phase | Focus retarget warm audience | [ten] | |

| [D+28] | Ket thuc + bao cao | Tong ket, bai hoc, de xuat tiep theo | [ten] | |

Phan 8 — Deliverables & RACI

8.1 Danh sach san pham ban giao

| STT | Deliverable | So luong | Deadline | Nguoi lam | Nguoi duyet |

|-----|------------|----------|----------|-----------|-------------|

| 1 | Video TikTok (30s) | [so] | [ngay] | [ten] | [ten] |

| 2 | Video Facebook (15s) | [so] | [ngay] | [ten] | [ten] |

| 3 | Carousel (5–7 slide) | [so] | [ngay] | [ten] | [ten] |

| 4 | Copy quang cao (3 phien ban) | [so] | [ngay] | [ten] | [ten] |

| 5 | Landing page | 1 | [ngay] | [ten] | [ten] |

| 6 | Email template (welcome + offer) | 2 | [ngay] | [ten] | [ten] |

| 7 | UGC brief | [so] | [ngay] | [ten] | [ten] |

| 8 | Script video | [so] | [ngay] | [ten] | [ten] |

| 9 | Zalo broadcast noi dung | [so] | [ngay] | [ten] | [ten] |

| 10 | Bao cao ket thuc chien dich | 1 | [ngay] | [ten] | [ten] |

8.2 RACI Matrix

| Deliverable | Marketing Lead | Content Creator | Designer | Ads Specialist | Founder |

|-------------|---------------|----------------|----------|---------------|---------|

| Brief chien dich | R (Responsible) | I | I | I | A (Accountable) |

| Creative production | A | R | R | C (Consulted) | I (Informed) |

| Copy quang cao | A | R | I | C | I |

| Setup ads | A | I | I | R | I |

| Landing page | A | C | R | C | I |

| UGC coordination | R | C | I | I | I |

| Toi uu hang ngay | A | I | I | R | I |

| Bao cao | R | C | I | C | A |

Chu thich RACI:

• R (Responsible): Nguoi lam
• A (Accountable): Nguoi chiu trach nhiem cuoi cung, duyet
• C (Consulted): Duoc hoi y kien truoc khi lam
• I (Informed): Duoc thong bao ket qua

Phan 9 — Risks & Mitigation

9.1 Bang rui ro chien dich

| Rui ro | Xac suat | Anh huong | Severity | Ke hoach giam thieu | Trigger canh bao |

|--------|----------|-----------|----------|---------------------|------------------|

| CPMess tang >50% vs target | Cao | Cao | CRITICAL | Chuan bi 5 creative du phong, giam spend + chuyen organic | CPMess > target + 30% sau 3 ngay |

| Creative khong hieu qua | Cao | Cao | CRITICAL | A/B test tu ngay 1, 3–5 creative moi/tuan | CTR < 1% sau 2 ngay |

| Landing page conv rate thap | Trung binh | Cao | HIGH | Test A/B headline + CTA, heatmap | Conv rate < 10% sau 1 tuan |

| UGC giao tre | Trung binh | Trung binh | MEDIUM | Brief som, co noi dung backup | Chua nhan UGC D-3 |

| Doi thu chay deal cung luc | Thap | Cao | HIGH | Tang USP messaging, khong canh tranh gia | Phat hien doi thu ads cung thoi diem |

| Phan hoi tieu cuc | Thap | Rat cao | CRITICAL | Crisis protocol: phan hoi <2h, transparent, co template | Comment/review tieu cuc vuot 5 trong 1 ngay |

| Audience fatigue | Trung binh | Trung binh | MEDIUM | Rotate creative moi 5–7 ngay, expand audience | Frequency > 3, CTR giam 30% |

| Budget vuot ke hoach | Thap | Trung binh | MEDIUM | Cap daily budget, review chi phi hang ngay | Spend > 110% ke hoach |

9.2 Ke hoach B (Fallback)

| Tinh huong | Hanh dong |

|-----------|-----------|

| Ngan sach bi cat 50% | Chuyen 100% sang organic + UGC, chi chay retarget |

| Kenh chinh bi gian doan (bi ban ads, ...) | Chuyen ngan sach sang kenh phu trong 24h |

| Khong dat KPI giua chien dich | Hop khan, re-brief creative, thu hep audience |

Auto-trigger cac skill lien quan

Khi brief hoan thanh, tu dong de xuat chay:

02-brief-chien-dich (HOAN THANH)
  |
  |-- [Tiep theo 1] 05-copy-quang-cao  → Viet copy ads dua tren core message
  |-- [Tiep theo 2] 04-script-video    → Viet script dua tren creative direction
  |-- [Tiep theo 3] 01-lich-noi-dung   → Len lich dang bai dua tren timeline + kenh
  |-- [Tiep theo 4] 06-brief-ugc-egc   → Brief cho UGC creators dua tren deliverables

Checklist chat luong

Truoc khi giao brief, kiem tra:

• [ ] Du 9 phan (Context, Objectives, Target, Core Message, Creative Direction, Channel, Timeline, Deliverables, Risks)
• [ ] Muc tieu SMART — cu the, do duoc, co deadline
• [ ] Insight da qua 5 tieu chi validation — khong phai observation
• [ ] Core message co 3 tang: tagline + key message + supporting
• [ ] Creative direction co Do's va Don'ts ro rang
• [ ] Ngan sach phan bo 4 phase cong dung 100% (Teasing 15% + Bung nhe 20% + Bung manh 40% + Duy tri 25%)
• [ ] Timeline co milestone review cu the (D+3, D+7, D+14)
• [ ] RACI ro rang — moi deliverable co R va A
• [ ] Rui ro co it nhat 5 muc, moi muc co severity + trigger canh bao
• [ ] Co ke hoach B (fallback) cho it nhat 3 tinh huong
• [ ] Benchmark su dung so lieu Vietnam 2025–2026
• [ ] Tone of voice nhat quan voi thuong hieu
• [ ] Tat ca deadline kha thi — khong bi chen nhau