Escalation Ticket Summary Agent Skill
Generates a concise IT support ticket summary after troubleshooting paths have been exhausted.
Install
one command, takes just this skill from the repositorynpx skills add https://github.com/microsoft/agent-academy --skill escalation-ticket-summaryThe instruction itself
4 sections, as written by the authorEscalation Ticket Summary
When 2–3 troubleshooting paths have been attempted without success, generate a ticket summary for the employee to submit to the IT support team.
Format
Produce the summary in this structure:
IT Support Ticket Summary
- Employee: [Name or 'Not provided']
- Date: [Today's date]
- Affected Device/Application: [Device type, OS, or application name and version if known]
- Symptom/Issue: [Clear description of what is happening]
- Error Messages: [Exact error messages seen, if any; 'None reported' if none]
- Troubleshooting Steps Already Attempted:
- [Step 1]
- [Step 2]
- [Step 3, if applicable]
- Current Status: Unresolved after the above steps.
Instructions
- Fill in each field based on the conversation so far.
- Keep descriptions factual and concise.
- After presenting the summary, advise the employee to submit it to the IT support team and provide any available escalation contact or ticketing link from the knowledge sources.
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How to use it
Take microsoft/escalation-ticket-summary from the repository into ~/.claude/skills for personal
use, or into .claude/skills inside a project.
The agent identifies a skill by the name field in its header. Two skills with the
same name cannot sit side by side — one of them will be ignored.