User Feedback System

The Feedback Loop

When This Skill Activates

Claude uses this skill when:

• Building feedback collection
• Measuring product-market fit
• Implementing user research
• Creating feedback systems

Core Frameworks

1. Superhuman PMF Survey

The Question:

> "How would you feel if you could no longer use [product]?"

> - Very disappointed

> - Somewhat disappointed

> - Not disappointed

PMF Threshold:

• >40% "very disappointed" = strong PMF
• <40% = need to improve

2. Talk to Users (YC)

The Approach:

• Talk to users weekly (minimum)
• Ask open-ended questions
• Watch them use product
• Focus on jobs-to-be-done

Action Templates

Template: Feedback System

# Feedback Collection System

## In-App Surveys
**PMF Survey:**
- Trigger: After 2 weeks of use
- Question: "How disappointed if couldn't use?"
- Follow-up: "What's the main benefit?"

**NPS Survey:**
- Trigger: Quarterly
- Question: "How likely to recommend (0-10)?"
- Follow-up: "Why that score?"

## User Interviews
**Cadence:** [Weekly/biweekly]
**Participants:** [How selected]
**Format:**
- 30-minute calls
- Watch them use product
- Ask "why?" 5 times

## Feature Requests
**Collection:**
- In-app widget
- Support tickets
- User interviews

**Tracking:**
- Count: [number of requests]
- Priority: [using RICE]
- Status: [planned/not planned]

Quick Reference

💬 Feedback Checklist

Collect:

• [ ] PMF survey implemented
• [ ] NPS tracking
• [ ] User interview cadence
• [ ] Feature request system

Act:

• [ ] Feedback reviewed weekly
• [ ] Patterns identified
• [ ] Prioritized using RICE
• [ ] Closed loop (tell users what you built)

Key Quotes

YC:

> "Talk to users. All the time. Until it feels like you're doing it too much."

Superhuman:

> "Product-market fit isn't a feeling. It's a number: 40% very disappointed."