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IRP — Incident Response Plan

Purpose

Generates an Incident Response Plan specific to the product/platform. Not a generic IT incident template — this plan is scoped to the product, uses its real stakeholders as escalation contacts, and ties severity to its data classification.

Process

Step 1: Read Context

Read all that exist:

• CLAUDE.local.md — architecture, stakeholders, vendor contacts, data classification
• PRD/*.html or PRD/*.md — security section, RBAC, NFRs, integrations
• Data/Stakeholder-Directory.* — escalation contacts with roles and emails
• Operational/DR-Plan*.html — recovery procedures to reference (if exists)

Step 2: Ask Discovery Questions

Only ask what can't be inferred:

• What constitutes an "incident" for this product? (data breach, service outage, unauthorized access, integration failure, data corruption)
• Who is the Incident Commander? (default: PM, but confirm)
• Vendor support model? (SLA response times, escalation contacts, ticket system)
• Legal/privilege considerations? (e.g., ProductB has legal privilege — incidents may require legal counsel)
• Existing Coco Inc incident process? (does the team already report through ServiceNow, Slack, etc.)

Step 3: Generate IRP Document

Output: Operational/IRP-{ProductName}-{Date}.html

Self-contained HTML with print-optimized CSS. No CDN dependencies — this document must work offline during an actual incident.

12 sections:

1. Purpose & Scope

• Which product/instance this plan covers
• What qualifies as an incident vs. a support request
• Relationship to firm-wide incident process

2. Severity Classification

Build product-specific severity matrix. See references/severity-matrix.md for the framework.

Key rule: Data classification drives minimum severity.

• Purple Data incident = auto-SEV1
• Red Data incident = minimum SEV2
• Yellow/Green = severity based on impact

| Severity | Definition | Response Time | Example |

|----------|-----------|---------------|---------|

| SEV1 — Critical | Data breach, complete service outage, legal/regulatory exposure | 15 min | Purple Data accessed by unauthorized user |

| SEV2 — High | Significant functionality loss, data integrity issue, >50% users affected | 1 hour | Integration failure causing data sync halt |

| SEV3 — Medium | Partial functionality loss, workaround available, <50% users affected | 4 hours | Single module unavailable, manual process possible |

| SEV4 — Low | Minor issue, cosmetic, single-user impact | Next business day | Report formatting error, UI glitch |

3. Detection & Reporting

• How incidents are typically detected (user report, monitoring, vendor notification)
• Reporting channel (email, Slack, ServiceNow ticket)
• What information to include when reporting

4. Escalation Matrix

• Per-severity: who to contact, in what order, with backup contacts
• Pull real names and emails from stakeholder directory
• Include vendor escalation path

5. Response Procedures

• Per-severity playbooks with triage, containment, investigation, resolution steps
• See references/escalation-patterns.md for playbook structure

6. Communication Protocol

• Internal (team Slack/Teams channel)
• Stakeholder (email using /stakeholder-comms incident template)
• Vendor (support ticket + phone for SEV1-2)
• Leadership (when to escalate to SteerCo)
• Per-severity: who communicates what, when, through which channel

7. Evidence Preservation

• What to capture: screenshots, logs, timestamps, affected records
• Where to store: incident folder in SharePoint, not in the product itself
• Chain of custody for legal/privilege incidents

8. Resolution & Recovery

• Handoff to DR/Recovery plan (if exists)
• Verification steps before declaring resolved
• Service restoration confirmation checklist

9. Post-Incident Review (PIR)

• PIR meeting within 48 hours of resolution
• Template: timeline, impact, root cause, contributing factors, what went well, what to improve, action items
• PIR document stored in Meeting-Notes/PIR-{Date}-{Summary}.md

10. Roles & Responsibilities

• Incident Commander (owns coordination)
• Communications Lead (owns stakeholder updates)
• Technical Lead (owns diagnosis and fix)
• Vendor Liaison (owns vendor communication)
• Legal Counsel (for privilege/regulatory incidents)

11. Vendor Escalation

• Vendor support tiers and SLA response times
• Escalation contacts (from project memory)
• Ticket creation procedure
• When to bypass normal support (SEV1 phone escalation)

12. Review & Maintenance

• Review cadence: semi-annually or after any SEV1-2 incident
• Tabletop exercise schedule: annually
• Contact list verification: quarterly
• Version history

Step 4: Present for Review

Show the complete plan structure with key content decisions highlighted:

• Severity matrix with product-specific examples
• Escalation matrix with real names
• Any assumptions made

Ask for approval before writing the file.

Critical Rules

• Zero external dependencies. The HTML must render fully offline. No CDN links. During an incident, internet may be unreliable.
• Real contacts only. Pull names/emails from project files. Leave blanks with "[TBD — add contact]" markers rather than guessing.
• Legal privilege awareness. If the project involves legal privilege (like ProductB/Tax), include a section on when to involve legal counsel and how to protect privilege during incident response.
• Severity ties to data. Always tie severity classification to the product's data classification. Don't create a severity matrix that ignores data sensitivity.
• Actionable, not aspirational. Every procedure should be something the team can actually execute today with current tools and access. Don't include monitoring procedures if no monitoring exists yet.