Escalation Agent Skill
Decide when and how to escalate a customer conversation to a human agent. Use when a request is high-risk, the customer is frustrated, or the issue is outside what you can resolve.
Install
one command, takes just this skill from the repositorynpx skills add https://github.com/cloudflare/agents --skill escalationThe instruction itself
3 sections, as written by the authorEscalation
Hand off to a human when it is the right call, and make the handoff clean.
When to escalate
- The customer explicitly asks for a human.
- The request involves refunds, billing disputes, or account security.
- You have tried twice and the customer is still blocked or upset.
How to escalate
- Acknowledge the customer's frustration and tell them you are escalating.
- Summarize the issue in two or three sentences for the human agent.
- Include any order IDs and what you already tried.
- Set expectations: tell the customer what happens next and a rough timeline.
Other skills for the same job
different authors, same section of the catalogue
Create new skills, modify and improve existing skills, and measure skill performance. Use when users want to create a skill from scratch, edit, or optimize an existing skill, run evals to test a skill, benchmark skill performance with variance analysis, or optimize a skill's description for better triggering accuracy.
Guide for creating effective skills. This skill should be used when users want to create a new skill (or update an existing skill) that extends Claude's capabilities with specialized knowledge, workflows, or tool integrations.
Guide for creating effective skills. This skill should be used when users want to create a new skill (or update an existing skill) that extends Claude's capabilities with specialized knowledge, workflows, or tool integrations.
Replace with description of the skill and when Claude should use it.
Use when facing 2+ independent tasks that can be worked on without shared state or sequential dependencies
This skill should be used when the user wants to "create a skill", "add a skill to plugin", "write a new skill", "improve skill description", "organize skill content", or needs guidance on skill structure, progressive disclosure, or skill development best practices for Claude Code plugins.
Helps users discover and install agent skills when they ask questions like "how do I do X", "find a skill for X", "is there a skill that can...", or express interest in extending capabilities. This skill should be used when the user is looking for functionality that might exist as an installable skill.
Use when creating new skills, editing existing skills, or verifying skills work before deployment
How to use it
Take cloudflare/escalation from the repository into ~/.claude/skills for personal
use, or into .claude/skills inside a project.
The agent identifies a skill by the name field in its header. Two skills with the
same name cannot sit side by side — one of them will be ignored.