Build Zoom Phone Integration Skill for Claude
Reference skill for Zoom Phone. Use after routing to a phone workflow when implementing OAuth, Phone APIs, webhooks, Smart Embed events, URI schemes, CRM or CTI dialers, or call handling automation.
Install
one command, takes just this skill from the repositorynpx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-phone-integrationWhat comes with it
18 771 bytes besides the instructionThe instruction itself
7 sections, as written by the author/build-zoom-phone-integration
Background reference for Zoom Phone integrations across API, webhook, Smart Embed, and URI-launch workflows.
Implementation guidance for Zoom Phone integrations across API, webhook/event, Smart Embed, and URI-launch workflows.
Official docs:
- https://developers.zoom.us/docs/phone/
- CRM sample reference: https://github.com/zoom/CRM-Sample
Routing Guardrail
- If the user needs embedded softphone behavior in a web app, use Smart Embed (examples/smart-embed-postmessage-bridge.md).
- If the user needs call records, analytics, or automation, use Phone REST API and webhooks (references/deprecations-and-migrations.md).
- If the user needs click-to-dial/SMS launch from external UI, use URI schemes (
zoomphonecall://,zoomphonesms://). - If the user mixes Zoom Phone and Contact Center, chain with ../contact-center/SKILL.md.
Quick Links
Start here:
- concepts/architecture-and-lifecycle.md
- scenarios/high-level-scenarios.md
- references/deprecations-and-migrations.md
- references/forum-top-questions.md
- references/smart-embed-event-contract.md
- references/call-handling-patterns.md
- references/environment-variables.md
- references/crm-sample-validation.md
- troubleshooting/common-issues.md
10. RUNBOOK.md
11. examples/smart-embed-postmessage-bridge.md
12. examples/phone-api-service-pattern.md
13. references/source-map.md
Common Lifecycle Pattern
- Provision account prerequisites (Zoom Phone license, admin setup, SMS readiness).
- Create OAuth app and scopes in Marketplace.
- Choose integration surface:
- Smart Embed (iframe + postMessage)
- REST + webhooks
- URI launch (
callto,tel,zoomphonecall,zoomphonesms) - Capture real-time events (Smart Embed events and/or webhooks).
- Persist call identifiers and correlate records (
call_id,call_history_uuid,call_element_id). - Apply migration-safe data mapping (v1 -> v2 -> v3) and handle renamed fields.
- Harden security (origin validation, webhook signature validation, least-privilege scopes).
High-Level Scenarios
- CRM softphone pane using Smart Embed + contact search/match callbacks.
- Click-to-call from account/contact table via
zp-make-call. - Call disposition workflow using
zp-save-log-eventand custom notes page. - SMS engagement workflow with
zoomphonesms://andzp-sms-log-event. - Real-time operational board driven by
phone.*webhook events. - Call analytics migration from legacy call logs to call history/call elements.
- Admin automation for user/auto-receptionist/call-queue call-handling settings.
See scenarios/high-level-scenarios.md for details.
Chaining
- OAuth setup/token lifecycle: ../oauth/SKILL.md
- Phone and account resources via REST: ../rest-api/SKILL.md
- Event delivery and signature validation: ../webhooks/SKILL.md
- Contact Center blended journey: ../contact-center/SKILL.md
Environment Variables
- See references/environment-variables.md for standardized
.envkeys and where to find each value.
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How to use it
Take anthropics/build-zoom-phone-integration from the repository into ~/.claude/skills for personal
use, or into .claude/skills inside a project.
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same name cannot sit side by side — one of them will be ignored.