Helpwise MCP by usefulapi MCP Server

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answering

Helpwise MCP by usefulapi is answering right now. Last checked 9 min ago. It exposes 21 tools. Last commit 12 Oct 2026.

Read Helpwise conversations, contacts, tags and reports; note, tag, assign, close; send one email.

Uptime history 4 hours of history

4 hours agonow

100.0%

Uptime 24h

14 of 14 checks

Tools

read from the server

136 ms

Response time

average over 24h

Stars

last commit 12 Oct 2026

Nothing serious here today

Today is the operative word: we check Helpwise MCP by usefulapi every 15 minutes and re-read its code on every release. Watch it and you find out the day that stops being true.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 9 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add helpwise --transport http https://helpwise.usefulapi.io/mcp

~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "helpwise": {
      "url": "https://helpwise.usefulapi.io/mcp"
    }
  }
}

~/.codex/config.toml

[mcp_servers.helpwise]
url = "https://helpwise.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "helpwise": {
      "url": "https://helpwise.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "mcpServers": {
    "helpwise": {
      "url": "https://helpwise.usefulapi.io/mcp"
    }
  }
}

Available tools 21

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

helpwise

helpwise_add_note

WRITE: add an internal note to a conversation. Visible to your Helpwise team only; it is not sent to the customer. Notes cannot be deleted through this API. POST /notes/add (V0).

helpwise_apply_tags

WRITE: apply existing tags (ids from helpwise_list_tags) to up to 25 conversations. Tags can drive Helpwise automations. Applying a tag already present changes nothing. POST /tags/apply.

helpwise_assign_conversation

WRITE: assign a conversation to a team member (user id from helpwise_list_users), or pass assigned_to 0 to unassign it. The assignee may be notified by Helpwise. POST /threads/assign (V0).

helpwise_close_conversations

WRITE: close up to 25 conversations (mark them done). They can be reopened with helpwise_reopen_conversations. Nothing is sent to customers. PUT /conversations/action/close.

helpwise_create_contact

WRITE: create a new contact in Helpwise (name, company, job title, emails, phones, custom fields). Nothing is sent to the person. Creating the same email twice may create a duplicate. POST /contacts.

helpwise_get_contact

One contact with emails, phones, company, custom fields and recent conversations. GET /contacts/{id}.

helpwise_get_conversation

One conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with `page_token` from the previous reply. GET /inboxes/{inbox_id}/conversations/{conversation_id}.

helpwise_get_current_user

The Helpwise user the API key belongs to (name, email, id). POST /users/me (V0).

helpwise_get_report

Overall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day, busiest hour/day, average first response, response and resolution time, CSAT and per-agent performance. Optional inbox and tag filters. GET /reports.

helpwise_get_tag

One tag by id. GET /tags/{id}.

helpwise_get_tags_report

Per-tag report for one inbox and a date range: conversations per tag (and share), open conversations, average response, first-response and resolution time. GET /inboxes/{inbox_id}/reports/tags.

helpwise_list_contacts

List contacts (name, company, job title, emails, phones, id). Page with limit and offset. GET /contacts.

helpwise_list_conversations

List conversations (threads) of one or more inboxes, newest first, with subject, snippet, tags, assignee, read/starred/closed flags and contact. Pick the folder with `folder` (default: all). Page with `next_page_token`. Inbox ids come from helpwise_list_inboxes. GET /conversations.

helpwise_list_inboxes

List the account's inboxes (mailboxes) with id, name, address and type. Use the ids in the other tools. POST /mailboxes/list (V0).

helpwise_list_tags

All tags (id, name, colour, parent, inbox). Use the ids with helpwise_apply_tags. GET /tags.

helpwise_list_users

List the team members (agents) with access to an inbox: id, name, email. Use the ids with helpwise_assign_conversation. POST /users/list (V0).

helpwise_remove_tags

WRITE: take tags off up to 25 conversations. The tags themselves are not deleted. POST /tags/remove.

helpwise_reopen_conversations

WRITE: move up to 25 conversations back to the inbox (reopen closed ones). Nothing is sent to customers. PUT /conversations/action/moveToInbox.

helpwise_search_contacts

Search contacts by a name, email or phone term. Page with limit and offset. GET /contacts/search.

helpwise_send_email

WRITE: SEND A REAL EMAIL from a Helpwise inbox to the given customer address(es). Irreversible; once sent it cannot be recalled. At most 10 recipients in total (to + cc), one message per call; never use it for lists or campaigns. This starts a new message (it is not a reply on an existing conversation). The body is plain text (blank line = new paragraph); it is sent as HTML. POST /emails/send_mail (V0).

helpwise_update_contact

WRITE: change a contact's name, company, job title, emails, phones or custom fields. Helpwise updates with PUT, so this tool first reads the contact and sends the current values together with your changes; a list you pass (emails, phones, custom_fields) REPLACES the old list. Nothing is sent to the person. PUT /contacts/{id}.

Endpoints

URL	Transport	State	Latency	Checked
https://helpwise.usefulapi.io/mcp	streamable-http	answering	98 ms	9 min ago

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Helpwise MCP by usefulapi — questions

Answers built from our own checks of this server.

What can Helpwise MCP by usefulapi do?

It exposes 21 tools, read directly from the server on our last check. Among them: helpwise_add_note, helpwise_apply_tags, helpwise_assign_conversation, helpwise_close_conversations, helpwise_create_contact, helpwise_get_contact and 15 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is Helpwise MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 14 of 14 checks got a reply (100.0%), average response time 136 ms. The bar chart above shows every period we have measured.

How do I connect Helpwise MCP by usefulapi?

Copy the ready config from this page — we generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each with the file path that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does Helpwise MCP by usefulapi need an API key?

No. Helpwise MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 21 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is Helpwise MCP by usefulapi?

It answers our handshake in 136 ms on average, which is faster than 75% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is Helpwise MCP by usefulapi open source?

Yes — it is published under the MIT licence, written in JavaScript, 0 stars on GitHub and 1 open issue. The source link is on this page, so you can read exactly what it does with your data before you connect it.