HelpCrunch MCP by usefulapi MCP Server

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answering

HelpCrunch MCP by usefulapi is answering right now. Last checked 9 min ago. It exposes 12 tools. Last commit 10 Oct 2026.

Manage HelpCrunch chats, customers, agents and knowledge-base articles.

Uptime history 13 days of history

13 days agonow

100.0%

Uptime 24h

92 of 92 checks

Tools

read from the server

103 ms

Response time

average over 24h

Stars

last commit 10 Oct 2026

What changed 7

Every tool that appeared, vanished or quietly changed what it asks for. Recorded since 30 September 2026. No other catalogue keeps this.

9 Oct a tool changed version4 times that day

7 Oct a tool changed version

30 Sep a tool changed version2 times that day

and 4 more, back to 30 September 2026

Nothing serious here today

Today is the operative word: we check HelpCrunch MCP by usefulapi every 15 minutes and re-read its code on every release. Watch it and you find out the day that stops being true.

Connect this server

Endpoint below is the one we actually reach during checks — not the one copied from a README. Last verified 9 min ago.

Claude Code Claude Desktop Codex Cursor VS Code

run in your terminal

claude mcp add helpcrunch --transport http https://helpcrunch.usefulapi.io/mcp

~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://helpcrunch.usefulapi.io/mcp"
    }
  }
}

~/.codex/config.toml

[mcp_servers.helpcrunch]
url = "https://helpcrunch.usefulapi.io/mcp"

.cursor/mcp.json

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://helpcrunch.usefulapi.io/mcp"
    }
  }
}

.vscode/mcp.json

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://helpcrunch.usefulapi.io/mcp"
    }
  }
}

Available tools 12

Read directly from the server with tools/list, grouped by what they act on. If a tool disappears, we record the date.

helpcrunch

helpcrunch_assign_chat

ASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.

helpcrunch_create_message

POSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent messages; omit it for customer messages. HelpCrunch REST: POST /messages.

helpcrunch_get_chat

Get a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.

helpcrunch_get_chat_messages

Get the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/messages.

helpcrunch_get_customer

Get a single customer by id. HelpCrunch REST: GET /customers/{id}.

helpcrunch_get_organization

Get the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch REST: GET /organization.

helpcrunch_list_agents

List agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.

helpcrunch_list_applications

List applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST: GET /applications.

helpcrunch_list_chats

List / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and paginate with limit/offset. HelpCrunch REST: POST /chats/search.

helpcrunch_list_customers

List / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, customers.lastSeen) with order, and paginate with limit/offset. HelpCrunch REST: POST /customers/search.

helpcrunch_list_departments

List departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.

helpcrunch_update_chat_status

CHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.

Endpoints

URL	Transport	State	Latency	Checked
https://helpcrunch.usefulapi.io/mcp	streamable-http	answering	72 ms	9 min ago

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HelpCrunch MCP by usefulapi — questions

Answers built from our own checks of this server.

What can HelpCrunch MCP by usefulapi do?

It exposes 12 tools, read directly from the server on our last check. Among them: helpcrunch_assign_chat, helpcrunch_create_message, helpcrunch_get_chat, helpcrunch_get_chat_messages, helpcrunch_get_customer, helpcrunch_get_organization and 6 more. The full list with descriptions is on this page — we take it from the server itself via tools/list, not from a README. How MCP servers expose tools in the first place →

Is HelpCrunch MCP by usefulapi working right now?

We send a real MCP handshake every 15 minutes. Over the last 24 hours 92 of 92 checks got a reply (100.0%), average response time 103 ms. The bar chart above shows every period we have measured.

How do I connect HelpCrunch MCP by usefulapi?

Copy the ready config from this page — we generate it for Claude Code, Claude Desktop, Codex, Cursor and VS Code, each with the file path that client actually reads. It is a remote server, so there is nothing to install — the client connects to the address.

Does HelpCrunch MCP by usefulapi need an API key?

No. HelpCrunch MCP by usefulapi completed a full MCP handshake with us as an anonymous client and listed its tools without asking for anything. All 12 of them are readable on this page. This is what we observed, not what the docs claim.

How fast is HelpCrunch MCP by usefulapi?

It answers our handshake in 103 ms on average, which is faster than 84% of all working MCP servers we measure. That puts it in the quick quarter of the ecosystem. The comparison comes from our own checks across the whole registry, every 15 minutes.

Is HelpCrunch MCP by usefulapi open source?

Yes — it is published under the MIT licence, written in JavaScript, 0 stars on GitHub and 1 open issue. The source link is on this page, so you can read exactly what it does with your data before you connect it.