Msp Metrics

rtfm-it-services-llc/msp-metrics

> Use this skill whenever measuring or judging your MSP's business health or a client money on [client]", tickets per user, SLA attainment, churn, aged receivables, revenue concentration, the monthly owner review, the underlying numbers behind the client health scorecard (msp-qbr owns the client-facing scorecard document), or any version of "should we fire this client" or "this client is a problem". Also trigger when building dashboards, review sheets, or reports about the business. Apply alongside msp-pricing (the cost model and floor that give the numbers meaning), msp-helpdesk (ticket hygiene is the data source), msp-qbr (where client-facing consequences land), msp-client-comms (the repricing letter), msp-legal (waivers and exits), and msp-offboarding (the exit path).