Msp Maintenance

rtfm-it-services-llc/msp-maintenance

> cycles, maintenance windows, backup monitoring and test restores, monitoring and alert triage, the on-call rotation, change management for risky changes, documentation currency, and vendor or license renewals. Trigger on "patch window", "maintenance window", "did the backups run", "test restore", "alert storm", "who is on call", "can we make this change", "update the firewall", or any question about the recurring delivery work between tickets. msp-helpdesk owns the reactive desk (tickets, priorities, response targets); this skill owns the scheduled work that prevents tickets. Apply alongside msp-client-comms (maintenance notices), msp-qbr (the scorecard rows this work feeds), msp-metrics (SLA and ticket data), msp-legal (the negligence carveout that makes these logs matter), and msp-pricing (after-hours multipliers for emergency work).