mcpbeat

Escalation

cloudflare/escalation

Decide when and how to escalate a customer conversation to a human agent. Use when a request is high-risk, the customer is frustrated, or the issue is outside what you can resolve.

203 tokens
context cost
the whole folder, loaded on every use
1
files
instructions only
0
copies elsewhere
how many repositories repackaged it
5344
stars on the repo
on the repository, not the skill itself

Install

one command, takes just this skill from the repository 
npx skills add https://github.com/cloudflare/agents --skill escalation

The instruction itself

3 sections, as written by the author

Escalation

Hand off to a human when it is the right call, and make the handoff clean.

When to escalate

  • The customer explicitly asks for a human.
  • The request involves refunds, billing disputes, or account security.
  • You have tried twice and the customer is still blocked or upset.

How to escalate

  • Acknowledge the customer's frustration and tell them you are escalating.
  • Summarize the issue in two or three sentences for the human agent.
  • Include any order IDs and what you already tried.
  • Set expectations: tell the customer what happens next and a rough timeline.

How to use it

Copy the folder

Take cloudflare/escalation from the repository into ~/.claude/skills for personal use, or into .claude/skills inside a project.

Check the name does not clash

The agent identifies a skill by the name field in its header. Two skills with the same name cannot sit side by side — one of them will be ignored.